Posts
I am sharing my experience at two
branches of Galaxy Bank on 26092014
I had at one point of time worked
for Galaxy Bank. Galaxy Bank is the
premier bank in the Indian Ocean island, Galaxy. Its capital is Galaxy. The
island has a population of seventy lacs. Galaxy is a highly advanced nation
where poverty has been extinguished through the power of people. The people are
highly educated, industrious and motivated. Factories and industrial
establishments churn out products that are in high demand all over the world.
Its agriculture base is a model to the whole world.
I maintain an account with the
Town Hall branch of Galaxy Bank. My son maintains
his account with its Air Port Branch.
I had visited the Town Hall
Branch on 26092014. I had required
clarification from four desks. They were all courtesy personified. They had no
hesitation in answering my queries. The Relationship Manager had displayed a
caption in front of her to mobilise Deposits. It was indeed imaginative. I told
her that I really had liked it. She immediately asked me whether I would like
to open another account. I said I was a bit tight, but would do it later.
I came out of the branch with a
smile.
A few days ago my son had
received a letter from the Air Port Branch that required him to submit certain
documents – ID proof – for updation. The
letter was not signed. Since my son was a little busy these days I had taken the copies of his passport,
driving licence and PR card to the branch for submission on his behalf. The
staff at the desk at first refused to accept the documents unless it was
accompanied by a printed form that was signed by my son. I requested him to accept
the documents I had brought and assured that
I would submit the form later as it was difficult to submit it at once.
An official who was standing
behind joined in and initially said the documents could not be accepted without
the signed form. When I pointed out that in that case the bank ought to have
sent the form along with the letter the official directed the staff to accept
the documents. He asked me to fill up
the form. Since no chair was there I filled up the form standing. It was
difficult as the counter was low. As I was filling it up the staff told me that
I could do it sitting. Then he observed that he was sorry there was no chair. I
said it was OK as I had been sitting for quite some time.
When I was submitting the form I
asked whether I should fill up the nomination details. The official said I
could not do it if the form was not signed by the account holder. I submitted the form to the staff and
requested him to hand over another form that I could submit at a later date
duly signed by the account holder.
As I was about to leave I said I
had worked for the bank at one point of time. The official remarked that he had
recognised me the moment I had stepped
in and he was surprised I did not remember him.
At that point the Vice President
came in to speak to the staff for some official matter. The staff advised I
could leave as my business was finished. I introduced myself and told the Vice
President that there was some confusion
over acceptance of ID documents. I heard him advise that the documents may be
accepted for ID updation without insisting for the accompanying signed format.
There was no smile as I had
stepped out.
