FOUR
POINT STRATEGY TO CONVERT YOUR BUSINESS TO CUSTOMER DRIVEN YET PROFITABLE
VENTURE
1. EMPLOY
YOUR FIXED RESOURCES BETTER
It means,
You have to utilize to the full your own
capabilities, the capabilities of your staff, the available space within the premises,
the space you have in the parking lot, the compound walls and the aerial space.
You
have to rotate the finance at your command without any overdrawing.
You
have to ensure you are not debt driven
You
have to depend on the support of the family and their capabilities to the full.
You
have to respect your employees and the customers.
You
have to fill your shelves with what the customer needs.
You
have to be innovative.
You
have to reach the customers through the social media.
You
have to reinvent all the time.
You
have to be polite to the customers and your staff too have to follow suit
2. Establish your business – the supermarket - as
the best supermarket.
This
is prmary
3. Spread
responsibility among all the staff in the organization
It releases
resources that would otherwise remain concealed.
You
can get the best out of everyone around
But
you should never abdicate
You
have to be in command.
4. Streamline
administrative resources toward a more profit oriented approach.
It
means,
You
have to keep everything in order within the premises, your table, your cabin
You
have to be aware of everything that happens within.
You
have to ensure that the physical stock matches with the Balance Sheet stock
You
have to know the shelves that require replenishments.
You
have to ensure the quality of the goods
You
have to ensure that the wastage of quality goods never occur in your sphere
You
have to ensure ‘out of date goods or products’ are not displayed at all.
You
have to ensure goods to be returned are returned at the earliest
You
have to ensure that the waste is properly disposed off
You
have to insist on cleanliness.
You
have to ensure your packing area is not in a mess.
You
have to ensure that the available cash is remitted at the bank without fail
You
have to ensure that all the cheques you have issued are honoured.
You
have to ensure that you pay the rent, electricity& water charges and all
dues in time.
You
have to ensure that you never renege on your commitments
REMEMBER BUSINESS IS NOT CHARITY.
BUSINEES HAS TO BE PROFITABLE FOR
SURVIVAL.
Scripted for my son Ashwin Abraham while he ventured
into Retail,
TRAVANCORE FRESH SUPERMARKET two and a quarter of an year ago at
Vandithadam,
Thiruvananthapuram,Kerala,.
The write up was inspired by MOMENTS OF TRUTH
by JAN CARLZON
FOUR
POINT STRATEGY TO CONVERT YOUR BUSINESS TO CUSTOMER DRIVEN YET PROFITABLE
VENTURE
1. EMPLOY
YOUR FIXED RESOURCES BETTER
It means,
You have to utilize to the full your own
capabilities, the capabilities of your staff, the available space within the premises,
the space you have in the parking lot, the compound walls and the aerial space.
You
have to rotate the finance at your command without any overdrawing.
You
have to ensure you are not debt driven
You
have to depend on the support of the family and their capabilities to the full.
You
have to respect your employees and the customers.
You
have to fill your shelves with what the customer needs.
You
have to be innovative.
You
have to reach the customers through the social media.
You
have to reinvent all the time.
You
have to be polite to the customers and your staff too have to follow suit
2. Establish your business – the supermarket - as
the best supermarket.
This
is prmary
3. Spread
responsibility among all the staff in the organization
It releases
resources that would otherwise remain concealed.
You
can get the best out of everyone around
But
you should never abdicate
You
have to be in command.
4. Streamline
administrative resources toward a more profit oriented approach.
It
means,
You
have to keep everything in order within the premises, your table, your cabin
You
have to be aware of everything that happens within.
You
have to ensure that the physical stock matches with the Balance Sheet stock
You
have to know the shelves that require replenishments.
You
have to ensure the quality of the goods
You
have to ensure that the wastage of quality goods never occur in your sphere
You
have to ensure ‘out of date goods or products’ are not displayed at all.
You
have to ensure goods to be returned are returned at the earliest
You
have to ensure that the waste is properly disposed off
You
have to insist on cleanliness.
You
have to ensure your packing area is not in a mess.
You
have to ensure that the available cash is remitted at the bank without fail
You
have to ensure that all the cheques you have issued are honoured.
You
have to ensure that you pay the rent, electricity& water charges and all
dues in time.
You
have to ensure that you never renege on your commitments
REMEMBER BUSINESS IS NOT CHARITY.
BUSINEES HAS TO BE PROFITABLE FOR
SURVIVAL.
Scripted for my son Ashwin Abraham while he ventured
into Retail,
TRAVANCORE FRESH SUPERMARKET two and a quarter of an year ago at
Vandithadam,
Thiruvananthapuram,Kerala,.
The write up was inspired by MOMENTS OF TRUTH
by JAN CARLZON